Privacy Policy

Overview

This Privacy Policy for Tendr ("Tendr," "we," "us," or "our") explains how we collect, use, store, protect, and share personal information when you use our services, including our website, SMS-based home warranty and home maintenance assistant, and related support services.

Tendr provides an AI-powered SMS home assistant that helps homeowners manage home maintenance, ask warranty coverage questions, receive claim support and claim status updates, and receive relevant home maintenance reminders. All SMS communications are sent only to users who have opted in to receive messages from Tendr.

If you have questions or concerns about this Privacy Policy, contact us at support@trytendr.org.

Summary of Key Points

• We collect information needed to provide Tendr services, such as name, phone number, contact preferences, mailing or service address, home system and appliance details, warranty-related information, and SMS conversation history.
• We use your information to provide the service, respond to questions, support warranty and claim-related requests, send home maintenance reminders, improve Tendr, protect the service, and comply with legal obligations.
• SMS consent is optional. You can use or purchase warranty services without agreeing to receive Tendr SMS messages.
• Message frequency varies. Message and data rates may apply. You can reply STOP to cancel SMS messages or HELP for help.
• We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
• We may use service providers, such as cloud hosting, communications, data storage, customer support, and AI service providers, only as needed to provide and support Tendr services.
• We do not knowingly collect information from or market to children under 18.

Table of Contents

1. What Information Do We Collect?
2. SMS Messaging, Consent, and Mobile Data Privacy
3. How Do We Process Your Information?
4. When and With Whom Do We Share Personal Information?
5. Artificial Intelligence-Based Products
6. How Long Do We Keep Your Information?
7. How Do We Keep Your Information Safe?
8. Do We Collect Information From Minors?
9. What Are Your Privacy Rights?
10. Controls for Do-Not-Track Features
11. United States Resident Privacy Rights
12. Updates to This Policy
13. Contact Us
14. Review, Update, or Delete Your Information

1. What Information Do We Collect?

In short: We collect personal information that you provide to us, information generated through your use of Tendr, and limited information from service partners when you have provided consent or when the information is needed to deliver requested services.

Personal Information You Provide or Authorize

• Name
• Mobile phone number
• Email address, if provided
• Contact preferences
• Mailing address or service address
• Home system and appliance information, including HVAC, water heater, roof, and major appliance details
• Warranty-related information, claim-related information, and maintenance preferences
• SMS conversation history, including messages sent to and from Tendr
• SMS opt-in records, including consent timestamp, source, and consent language version

You are responsible for providing accurate, complete, and current information.

Information From Partners or Other Sources

We may receive limited information from home warranty partners or other service partners when needed to provide Tendr services and when the homeowner has authorized the disclosure. This may include name, mobile phone number, warranty enrollment details, claim information, property or appliance information, and SMS consent records.

We do not use partner-provided mobile phone numbers to send Tendr SMS messages unless the homeowner has opted in to receive Tendr SMS messages.

Sensitive Information

We do not intentionally collect or process sensitive personal information such as racial or ethnic origin, religious beliefs, sexual orientation, health diagnoses, biometric identifiers, or precise geolocation data.

2. SMS Messaging, Consent, and Mobile Data Privacy

In short: Tendr sends SMS messages only to users who have opted in. SMS consent is optional, and mobile phone numbers and SMS consent information are not sold, rented, or shared for marketing or promotional purposes.

How Users Opt In to SMS Messages

Users opt in to Tendr SMS messages through a clear consent process, such as an online enrollment form, partner enrollment form, or another approved consent flow that identifies Tendr and explains the types of messages the user will receive. The SMS consent checkbox must be optional and must not be preselected.

The opt-in disclosure explains that the user agrees to receive SMS messages from Tendr related to warranty coverage questions, claim support, claim status updates, home maintenance reminders, and related product recommendations. The disclosure also states that message frequency varies, message and data rates may apply, users may reply HELP for help or STOP to cancel, and consent is not required to purchase or use warranty services.

SMS Message Types

• Warranty coverage question responses
• Claim opening support and claim status updates
• Home maintenance reminders
• Service-related account or support messages
• Relevant product recommendations related to home maintenance or warranty support

Message Frequency, Rates, Help, and Opt-Out

Message frequency varies based on your use of Tendr, your warranty or claim activity, and your home maintenance reminders. Message and data rates may apply. Reply HELP for help. Reply STOP, STOPALL, CANCEL, END, QUIT, UNSUBSCRIBE, OPTOUT, or REVOKE to opt out of SMS messages. After you opt out, you may receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

No Sale or Sharing of Mobile Data or SMS Consent

Tendr does not sell, rent, or share mobile phone numbers, SMS opt-in data, SMS consent records, or text messaging originator opt-in data with third parties, affiliates, lead generators, or marketing partners for marketing or promotional purposes.

Mobile phone numbers and SMS consent information are used only to provide, operate, support, and improve Tendr SMS services, comply with legal obligations, prevent fraud or abuse, maintain opt-in and opt-out records, and deliver messages requested or authorized by the user.

Information sharing with subcontractors or service providers is permitted only when necessary to support Tendr services, such as telecommunications delivery, customer support, cloud hosting, security, data storage, or technical operations. These service providers are not permitted to use mobile phone numbers or SMS consent information for their own marketing or promotional purposes.

3. How Do We Process Your Information?

We process personal information for the following purposes:

• To provide and operate Tendr services
• To send SMS messages you have opted in to receive
• To answer home maintenance and warranty coverage questions
• To help open, support, and track warranty claims
• To send home maintenance reminders and related service updates
• To respond to user inquiries and provide customer support
• To maintain SMS opt-in, opt-out, and consent records
• To personalize and improve Tendr services
• To protect against fraud, misuse, unauthorized access, and security incidents
• To comply with legal obligations and enforce our rights

4. When and With Whom Do We Share Personal Information?

In short: We share personal information only in limited situations described below. We do not sell personal information, and we do not share mobile phone numbers or SMS consent information for marketing or promotional purposes.

Service Providers

We may share information with vendors, consultants, contractors, and service providers that perform services for us or on our behalf. These parties may include:

• Cloud computing and hosting providers
• Data storage providers
• SMS and telecommunications service providers
• Customer support tools
• Security and fraud prevention tools
• AI platforms used to process user requests and generate service responses
• Property data or warranty data providers, when needed to provide the service

These providers may access personal information only as needed to provide services to Tendr and are not permitted to use mobile phone numbers or SMS consent information for their own marketing or promotional purposes.

Warranty Partners and Claim Support

When you ask Tendr to help with warranty coverage questions, claim support, or claim status updates, we may share limited information with the relevant warranty provider or service provider as needed to respond to your request, open or support a claim, or provide service updates.

Business Transfers

We may share or transfer information in connection with a merger, sale of company assets, financing, acquisition, reorganization, or similar business transaction. Any transfer remains subject to the commitments in this Privacy Policy, including the restriction on selling or sharing mobile phone numbers and SMS consent information for marketing or promotional purposes.

Legal and Safety Reasons

We may disclose information if required by law, subpoena, court order, legal process, or government request, or when we believe disclosure is necessary to protect rights, safety, security, or prevent fraud or abuse.

5. Artificial Intelligence-Based Products

In short: Tendr uses artificial intelligence to help answer questions, assist with home maintenance, and support warranty-related requests.

As part of the Services, Tendr may use AI technologies, machine learning, or similar tools. We may process user inputs, outputs, SMS messages, home system details, warranty information, and related personal information through AI service providers to provide Tendr responses and support features.

AI service providers are used to provide and support Tendr services and are not permitted to use mobile phone numbers or SMS consent information for their own marketing or promotional purposes.

6. How Long Do We Keep Your Information?

We keep personal information only as long as necessary to provide Tendr services, maintain accurate business and consent records, comply with legal obligations, resolve disputes, prevent fraud or abuse, and enforce our agreements.

SMS opt-in, opt-out, and consent records may be retained as needed to document consent, honor opt-out requests, comply with messaging requirements, and protect against misuse. When we no longer have an ongoing legitimate business need to process personal information, we will delete, anonymize, or securely isolate it until deletion is possible.

7. How Do We Keep Your Information Safe?

We use reasonable technical and organizational safeguards designed to protect personal information we process. However, no electronic transmission or storage system can be guaranteed to be 100% secure. You should use Tendr only within a secure environment and avoid sending information that is not needed for your request.

8. Do We Collect Information From Minors?

We do not knowingly collect, solicit, or market to children under 18 years of age. If we learn that we have collected personal information from a person under 18 without appropriate consent, we will take reasonable steps to delete that information. If you believe we may have collected information from a minor, contact us at support@trytendr.org.

9. What Are Your Privacy Rights?

Depending on where you live, you may have rights to request access to your personal information, correction of inaccurate information, deletion of information, a copy of personal information you provided, or withdrawal of consent.

You may withdraw SMS consent at any time by replying STOP to any Tendr SMS message. You may also contact us at support@trytendr.org. Withdrawing consent does not affect processing that occurred before withdrawal, and we may retain limited information as needed to honor your opt-out request, comply with law, or maintain security.

If you have questions about your privacy rights, contact us at support@trytendr.org.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track feature. Because no uniform standard for recognizing or responding to Do-Not-Track signals has been finalized, we do not currently respond to those signals. If a standard is adopted that we must follow, we will update this Privacy Policy.

11. United States Resident Privacy Rights

Residents of certain U.S. states may have specific privacy rights, including the right to know whether we process personal information, access personal information, correct inaccuracies, request deletion, obtain a copy of personal information, and opt out of certain processing activities such as targeted advertising, sale of personal data, or profiling where applicable.

We do not sell personal information. We do not share mobile phone numbers, SMS opt-in data, SMS consent records, or text messaging originator opt-in data with third parties or affiliates for marketing or promotional purposes.

Categories of Personal Information We May Collect

How to Exercise Your Rights

To exercise your rights, contact us at support@trytendr.org. We may need to verify your identity before responding to your request. If you use an authorized agent, we may require proof that the agent is authorized to act on your behalf.

Appeals

Where applicable, if we decline to take action on your request, you may appeal by emailing support@trytendr.org. We will respond in writing with the result of the appeal as required by applicable law.

California Shine the Light

California Civil Code Section 1798.83 permits California residents to request information about categories of personal information disclosed to third parties for direct marketing purposes. Tendr does not disclose mobile phone numbers or SMS consent information to third parties or affiliates for marketing or promotional purposes. Requests may be sent to support@trytendr.org.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date at the top of this Privacy Policy. If we make material changes, we may notify users by posting a notice, updating the policy, or sending a direct notification where appropriate.

13. Contact Us

For questions or comments about this Privacy Policy, contact us at:

Tendr
Email: support@trytendr.org
Website: https://trytendr.org

14. Review, Update, or Delete Your Information

You may request to review, update, correct, delete, or receive a copy of the personal information we collect from you by contacting support@trytendr.org. You may also withdraw SMS consent at any time by replying STOP to any Tendr SMS message.