Your homeowners deserve a smarter warranty experience

No. Tendr works entirely over SMS. Homeowners interact through the messaging app they already have on their phone — no download, no login, no password. If they can send a text, they can use Tendr.

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT keywords are intercepted before any other processing. When a homeowner sends one, they are immediately marked as opted out and no confirmation reply is sent — carrier-level compliance is handled automatically. Opted-out users are excluded from all reminders, nudges, and AI responses. If they text START or UNSTOP, they're automatically re-enrolled.

Yes. Operators upload warranty plan documents as plain text through the platform. Tendr automatically splits them into chunks, generates vector embeddings, and stores them for semantic search. When a homeowner asks a coverage question, the most relevant sections are retrieved and used as context — Tendr only references what's in your actual documents.

Tendr sends up to three follow-up nudges, spaced at least three days apart, with progressively different messaging. Nudges stop the moment the homeowner replies to any message — even if they haven't finished onboarding. If a homeowner never responds, they remain in the queue and can re-engage at any time.

Each warranty company gets its own dedicated phone number. Tendr routes every message to the right company automatically, so data isolation is enforced at the infrastructure layer. Warranty documents, conversation history, billing metrics, and user records are fully isolated per company and never shared.

Tendr is designed to be honest about the limits of its knowledge. If a warranty question isn't covered by the retrieved document sections, Tendr tells the homeowner it doesn't have that information and suggests they contact support. It never fabricates coverage details.

Yes. Tendr collects the number of cooling and heating units upfront, then asks for details (brand, age, last service date, filter date, and location label) for each unit individually. Reminders and task completions are tracked per unit, so a homeowner can confirm a filter change on the upstairs unit without affecting the downstairs unit's schedule.